One year Foundation membership

This membership category requires a certification or qualification in the following: The Institute of Customer Service FirstImpressions, ServiceManagement, ServiceImpact and Coaching for Service Excellence training courses. NVQ level 2/3 Business Administration, NVQ Retail Skills or a TrainingMark accredited internal training course.

To find out more call The Institute of Customer Service on 0207 260 2620 or enquiries@icsmail.co.uk

What's included?

Certificate

Recognition of your membership to display or use as you wish.

Continuous professional development – (CPD)

Our online CPD application gives you the opportunity to record, plan and identify potential gaps in your development. The system allows you to enter your activity and calculate your CPD hours. Completion of CPD is optional, but we highly recommend that you do.

20% off breakthrough research reports

Each year The Institute produces breakthrough research. Topics over the years have included customer priorities, return on investment in customer service and we explore what the future of customer service might be.

Career support

We have put together a support pack that will help you with future job opportunities.

20% off Institute events

The Institute organises and hosts the largest customer service business conference in the UK. It draws delegates from all sectors and is prominent enough to attract top business leaders who are keen to address our delegates.

Knowledge, information and resource

The Institute has an extensive resource of expert customer service knowledge and information that is not available in the public domain. Membership gives you access to the members’ only area of our website.

20% off subscription to Customer Focus

Quarterly, The Institute publishes a customer service industry magazine. It contains interviews with leading business leaders, opinion features and industry news.

Regular news

The Institute will keep you up-to-date with membership and industry news via a monthly newsletter.

To find out more call The Institute of Customer Service on 0207 260 2620 or enquiries@icsmail.co.uk