Returns and Exchanges Policy

Shop Returns and Exchanges Policy

We strive to ensure you are fully satisfied with your items. If for any reason you are not satisfied, please review our returns policy below.

Returns Eligibility

• Items must be returned within 14 days from receipt.

• Items must be in their original condition, unused, undamaged, and in their original packaging.

• Personalised or customised items can only be returned if they are faulty or incorrect due to an error on our part.

How to Return

• Please contact our customer service team at shop@icsmail.co.uk or call us on (+44) 0207 260 2620 to initiate your return.

• We will provide instructions and a returns authorisation number to include with your package.

• You are responsible for return shipping costs unless the return is due to an error or faulty product supplied by us.

Refunds

• Once your returned item is received and inspected, we will notify you via email.

• Approved refunds will be processed within 10 working days to your original payment method.

Exchanges

• If you require an exchange, please contact customer service to arrange this. Exchanges are subject to product availability.

• Additional shipping costs for exchanges may apply.

Faulty or Damaged Items

• If you receive an item that is faulty, incorrect, or damaged upon arrival, please notify us within 48 hours of receipt.

• We will arrange for a replacement or full refund, including any associated delivery costs.

Cancellations

• Orders may be cancelled within 24 hours of placement unless items have already been dispatched or are personalised/customised.

For further assistance, please contact us:

• Email: shop@icsmail.co.uk

• Telephone:  (+44) 0207 260 2620

Thank you for choosing us.